Shipping policy

Shipping Policy

Last Updated: July 21, 2026

Thank you for shopping with SR Collection. We are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During sales, promotional campaigns, or festive seasons, order processing may take slightly longer.

Delivery Time

We currently deliver across Pakistan.

Estimated delivery times are:

  • Major Cities: 2–4 business days

  • Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges are displayed during checkout before payment.

  • We may offer Free Shipping on selected orders or promotional campaigns. Such offers will be clearly mentioned on the website.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most locations in Pakistan.

To avoid delays, please ensure that:

  • Your shipping address is complete and accurate.

  • Your phone number is active and reachable for order confirmation.

We reserve the right to cancel unconfirmed COD orders.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via SMS, WhatsApp, or email (where applicable). You can use this tracking number to monitor your shipment with the courier service.

Delivery Attempts

Our courier partner will normally attempt delivery more than once. If the order cannot be delivered due to an incorrect address, unavailable recipient, or failure to answer calls, the shipment may be returned to us.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Public holidays

  • Extreme weather conditions

  • Courier operational issues

  • High order volumes

We appreciate your patience in such situations.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 24 hours of receiving your parcel. Kindly include:

  • Your order number

  • Photos of the package and damaged item (if applicable)

We will investigate the issue and provide an appropriate resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. SR Collection is not responsible for delays or additional charges resulting from incorrect addresses or contact details.

Contact Us

If you have any questions regarding shipping, please contact our customer support.

We will be happy to assist you with your order.